Conditions of sale
ID:
www .nutnutshop .com is a domain belonging to LEBROS ROASTERIES SL , with CIF: B87859377 and registered office at C/ Bravo Murillo 10, 28015 Madrid (hereinafter, "NUTNUT"), with e-mail: info @nutnutshop.com
CONTENT AND INFORMATION PROVIDED:
NUTNUT reserves the right to modify the commercial offering presented on the website (changes to products, prices, promotions, and other commercial and service conditions) at any time. NUTNUT makes every effort to offer the information contained on the website truthfully and without typographical errors. Should any such error occur at any time, which is entirely beyond the control of NUTNUT, it will be corrected immediately.
If there is a typographical error in any of the prices shown and a customer has made a purchase decision based on said error, NUTNUT will notify the customer of the error, and the customer will have the right to cancel their purchase at no cost to them. In the case of images, and due to the constant change in both formats and products, there may be discrepancies between the image shown and the actual product, which will be corrected as soon as possible.
If the information provided does not correspond to the product's characteristics, the customer has the right to cancel their purchase at no cost to them.
The products offered on this website are intended for end consumers under the terms and conditions provided by the Retail Trade Act.
SALES SYSTEM
To make a purchase, the user will place their order by adding products to the “cart.”
APPLICABLE TAXES
The prices of the products displayed on the NUTNUT website include any applicable Value Added Tax (VAT).
Purchases to be delivered within the territory of any of the European Union Member States will be subject to VAT. Purchases to be delivered to territories outside the European Union, the Canary Islands, Ceuta, or Melilla will be exempt from VAT, but may be subject to surcharges and additional taxes, depending on the destination country or tax region.
METHOD OF PAYMENT
When placing an order, the customer can freely choose to pay for their purchases using credit cards or PayPal's secure payment gateway (accepted card types are provided at the time of ordering).
In certain cases and to prevent possible fraud, NUTNUT reserves the right to request a specific payment method from a customer if the buyer's identity cannot be clearly verified.
All information exchanged between the customer and NUTNUT, including payment, is done through a secure server (SSL) to ensure the security of all transactions.
SHIPPING METHOD, EXPENSES AND TIME, AND RETURNS
Please see our Shipping and Returns Policy.
CUSTOMER OBLIGATIONS
NUTNUT customers agree at all times to provide truthful information regarding the data requested in the user registration or order forms, and to keep them updated at all times.
The customer agrees to accept all the provisions and conditions contained in these General Terms and Conditions, understanding that they reflect the best intentions of the requested order, providing a delivery address where the requested order can be delivered during normal merchandise delivery hours (Monday to Friday, 9:00 a.m. to 6:00 p.m.).
In the event of non-compliance by the customer with this obligation, NUTNUT will not be liable for any delay or inability to deliver the order requested by the customer.
LEGISLATION
The parties agree, at their discretion, to resolve disputes and waiving any other jurisdiction, to the courts and tribunals of the buyer/user's domicile.
In any case, at our business address (NUTNUT, C/ Bravo Murillo 10, 28015 Madrid ), there are complaint forms available to the customer.
If the purchasing party is domiciled outside of Spain, both parties expressly waive any other jurisdiction and agree to submit to the jurisdiction of the Courts and Tribunals of Madrid, Spain.
WARRANTIES
In the event of a defective product, NUTNUT will proceed, as appropriate, to repair, replace, reduce the price, or terminate the contract. These actions will be free of charge for the consumer and user.
The consumer and user must inform NUTNUT of any lack of conformity within two days of receiving the product, detailing the defect detected, so that NUTNUT can collect the merchandise and replace it with an equivalent product, or propose the most appropriate solution as it deems necessary.
ADDITIONAL PAYMENTS
NUTNUT on its website undertakes not to deduct the consumer's or user's consent to an additional payment in any procedure or process. Should this be the case, the consumer will be entitled to a refund of said payment.
CHARGES FOR THE USE OF PAYMENT METHODS
NUTNUT undertakes not to charge consumers for the use of certain payment methods for charges that exceed the cost borne by NUTNUT for the use of such methods.
CUSTOMER SERVICE
NUTNUT makes available to consumers and users an information and customer service on the website in the Contact section.
ELECTRONIC INVOICE
NUTNUT will provide consumers with the invoice in paper form or by email at no additional cost. Electronic invoices may also be issued upon request, with the consumer's consent.
DELIVERY
If NUTNUT fails to fulfill its delivery obligation within the agreed period, the consumer may request the company to comply within an additional period.
If NUTNUT does not deliver the goods within this additional period, the consumer and user will have the right to terminate the contract.
RISK TRANSMISSION
When NUTNUT sends the purchased goods to the consumer and user, the risk of loss or deterioration of these will be transferred to the consumer and user when he or a third party indicated by him, other than the carrier, has acquired physical possession of them.
The consumer and user are exempt from liability for the risk of loss or damage to the merchandise during shipping and transportation.
RIGHT OF WITHDRAWAL
Pursuant to Article 103.d of Royal Legislative Decree 1/2007, of November 16, approving the revised text of the General Law for the Protection of Consumers and Users and other complementary laws, the right of withdrawal shall not apply to contracts relating to:
- The supply of goods that may deteriorate or expire quickly.
