At NUTNUT, we believe a good product starts with a good experience. That's why we take care of every order from preparation to delivery.
SHIPPING AND RETURNS
1) DELIVERIES
Purchases made on the NUTNUT website will be delivered to the address indicated during the purchase process , or to a Parcel Shop of the transport company , provided that this option has been selected or authorized by the customer during the delivery process.
For security and delivery control reasons, orders may not be left in doorways, doormats, mailboxes or delivered to unauthorized third parties , unless the customer has expressly indicated this to the transport company through its delivery management systems.
Deliveries to post office boxes are not possible.
2) SHIPPING COST
All purchases are subject to shipping costs, which will be borne by the buyer except in cases where the free shipping conditions indicated on the website are met.
3) PRODUCTION AND ORDER PREPARATION
At NUTNUT we make our products by hand and on demand to guarantee maximum freshness.
For this reason, orders are prepared after they are received, and we do not work with a prolonged stock of finished product.
4) DELIVERY TIMES
Delivery times are calculated in working days (Monday to Friday, excluding holidays) and start counting from the next working day after receipt of the order .
| DESTINATION | COST (VAT INCLUDED) | ESTIMATED TIMEFRAME |
| Peninsula and Portugal | €6.50 (free for orders over €60) | Delivery within 24-72 hours (working days) |
| Balearic Islands (up to 3 kg) | €12.00 (free for orders over €95) | Delivery in 5 to 8 business days |
| Canary Islands (up to 3 kg) | €19.00 (free for orders over €95) | Delivery in 5 to 8 working days (includes customs clearance) |
| EU zone(A): France, Germany, Italy, San Marino, Monaco, Vatican City. | €8.90 (free for orders over €80) | Delivery in 5 to 8 business days |
|
EU zone (B): Austria, Belgium, Luxembourg, Netherlands |
€8.90 (free for orders over €80) | Delivery in 5 to 8 business days |
|
EU zone (C): Croatia, Czechia, Denmark, Hungary, Poland, Slovakia, Slovenia |
€11.90 (free > €80) | Delivery in 5 to 8 business days |
|
EU zone (E): Bulgaria, Estonia, Finland, Greece, Latvia, Romania, Sweden |
€19.30 (free > €80) | Delivery in 5 to 8 business days |
Note: Any customs fees or local taxes will be borne by the buyer.
During promotional periods, special campaigns or high demand, preparation and shipping times may be slightly longer.
5) ORDER TRACKING
At NUTNUT we coordinate shipments so that products travel in the best conditions and arrive at their destination in the shortest possible time.
Should any issues arise during delivery, our team will be available to help you manage them with the transport company and find the most suitable solution.
RETURNS
7) RETURN POLICY
For food safety and quality control reasons, returns of food products are not accepted once delivered, except in the cases described below.
7.1 Order damaged during transport
If the package arrives open, broken, or visibly damaged:
- The courier company must be informed within a maximum of 48 hours from receipt.
- In addition, NUTNUT must be notified via email at info@nutnutshop.com , attaching photographs of the condition of the package and the product.
7.2 Incorrect product or order issue
If you receive an incorrect product or there is a problem with your order:
- It must be reported within a maximum of 48 hours from receipt.
- You will need to indicate the order number and attach photographs if necessary.
After evaluating the case, we will confirm the product replacement or the corresponding solution.
7.3 General conditions
- Claims will not be accepted outside of the indicated deadline.
- Refunds or replacements will only be issued after the case has been verified.
- In certain cases, NUTNUT may request the collection of the product for internal evaluation before proceeding with the replacement or the corresponding refund.
- Return shipping costs, unless there is an error on the part of NUTNUT, will be borne by the customer.
