Frequently asked questions
These are some of the questions you ask us the most.
What is nutnut and what makes you different from other nut brands?
nutnut is a premium brand of nuts and premium snacks. We dry roast in small batches with coarse salt, without added oils, always selecting the largest sizes and highest quality raw materials. We do not compete on price: we strive for every bag to be a gastronomic experience, not just a snack.
Why are your products more expensive than those in a supermarket?
Because it is not the same product. We work with high-quality raw materials, artisanal dry roasting with no added oils, frequent production runs to ensure maximum freshness, and a wide range of flavors developed with select ingredients. When you try nutnut, you notice the difference in taste, texture, and quality: we don't aim to be the cheapest, but rather to offer you the best value for money within the premium segment.
Where do your nuts come from?
We select the origin based on quality and size, not the other way around: cashews from Vietnam, South Africa, and Ivory Coast; almonds from Spain and the U.S.; peanuts from China and the U.S.; pistachios from Iran, Turkey, Spain, and South Africa; walnuts from Argentina; macadamias from South Africa; and pecans from the U.S. We always choose the best sizes available.
Do you have organic (BIO/ECO) products?
Yes. Some products, such as nuts, granolas, and certain dried fruits, are organically certified, although they represent a small part of the catalog. We are gradually expanding this range.
How do you guarantee the quality and origin of the ingredients?
We track batches in our management system, from the moment the raw material enters until it leaves packaged. This allows us to trace the origin of each product at any time.
Do you use palm oil, preservatives, or artificial coloring?
No. We always avoid these types of ingredients and prioritize the most natural composition possible across our entire range.
How do you manage allergens?
We actively manage allergens in all our products and always communicate them on the labeling, packaging, and product information sheets on our website.
Do your products meet Nutri-Score standards?
Our labeling complies with all current legislation for this type of product, although it does not always align with Nutriscore, a system primarily designed for other food categories.
Is the packaging recyclable or reusable?
Our glass jars and zip bags are recyclable and reusable. This is an area we continue to work on expanding to the rest of our formats.
What product formats do you have available?
The most common formats in the online store are 250 g and 500 g. We also offer a 3 kg bulk format for those who buy in larger quantities, and glass jars from 70 to 130 g.
How long will my order take to arrive?
We work on a made-to-order basis to guarantee maximum freshness, so delivery times may vary, especially during peak seasons or promotional periods. If you need your order by a specific date, please write to us and we will confirm it for you.
Why are the shipping costs so high?
We are aware that this is one of the points you mention most often. We work to adjust them, but as these are fresh, high-quality products, transport involves a cost that is reflected in the shipping.
Is there a minimum order?
We do not usually apply significant minimum quantity restrictions to our orders.
How do you ensure that the product arrives in good condition?
We ship every order protected in a shipping box designed to ensure the product arrives in the same condition as when it leaves our workshop.
Can I customize a gift box?
Yes, in our 6-compartment box you can choose the flavors you want, although this customization is only available in-store for now. We are working on offering you this option in the online store and possibly in other formats.
Do you sell outside of Spain?
Yes. We mainly ship within Spain (Madrid and Barcelona are our cities with the most customers) and also within the European Union, with Portugal being one of our strongest international markets. Check our shipping page to see in detail which other areas of the European Union are included.
Do you have any exclusive flavors or blends that I won't find anywhere else?
Yes, we have our own blends like Lebanese zaatar, mango chutney, or curry, as well as distinctive flavors such as wasabi, truffle, black garlic, or paprika that are not common in other brands.
Do you have a physical store in addition to your online one?
Yes, in addition to the online store, we have two physical stores in the heart of Madrid, where you can also find exclusive flavors and options, such as gift box customization.
What type of customer shops at nutnut?
Our regular client seeks quality gourmet products: individuals with university degrees and medium-high purchasing power, although we are increasingly present among foodies, companies (corporate gifts), and athletes.




